At 3jcigar.com, we like to keep it simple. We guarantee the quality and freshness of the cigars and products you buy from us 100%. If you are not satisfied after smoking two cigars you purchase from us, we will offer you an exchange for the number of cigars you have remaining to return to us plus up to two cigars you might have already smoked. We’ll also pay all shipping costs. If that is not satisfactory, we will refund all money including shipping costs.
Here’s what to do if you are not satisfied with your purchase:
- Call 3jcigar.com at (877) 992-4427, email us at firstname.lastname@example.org or contact us within 15 days.
- Please tell us why you are not satisfied with your purchase and how many cigars you have smoked.
- Please also tell us whether you would prefer an exchange or a refund.
- If needed we will e-mail you a pre-paid return label for your return or include one with your exchange item.
- On a return, once we have received your cigars back, we will process a refund back to your method of payment.
- We’ll even pay the shipping costs.